Have Your Say

​We want to hear from you!

​The Municipality of West Elgin is committed to providing excellent service to the public and to continuous improvement of operations in an environment where all complaints are dealt with fairly in a respectful, transparent manner, as quickly as possible.

​What is a complaint? 
​A complaint is an expression of dissatisfaction related to a municipal program, facility, service or staff member, where a citizen believes that the Municipality has not provided a service experience to the customer's satisfaction at the point of service delivery and a response or resolution is explicitly or implicitiy expected.

Complaint Policy
Complaint Form

​Complaints will be addressed in a confidential manner according to the Municipal Freedom of Information and Protection of Privacy Act.  Information collected, used and disclosed in accordance with the Act, and for the purposes of responding to a complaint and improving services where possible, as per the Municipal Complaint Policy.

​A complaint is distinct from:

  • ​Request for Service - Click here for a Request for Service Form
    ​A request made to the Municipality by a citizen, o on behalf of a citizen, for a specific service, or to notify the Municipality that a schedule service was not provided on time.  Examples Include: 
    ​           ​​Requesting that the Municipality repair a street surface
               Reporting a street light that is not working
               Notifiying the Municipality of a missed garbage collection
  • By-Law Infraction - Click here for a By-Law Infraction Report Form  
    ​Examples of a By-Law infraction include:
    ​          Property Standards issues such as long grass, debris or derelict vehicles on a property;
    ​          Animal Control issues such as a dog running at large, continuous barking, operating a kennel without a kennel licence
  • Enquiry
    ​A general or specific request for information regarding a municipal product or service made by a citizen that is resolved at a point of service delivery.
  • ​Compliment - Please submit by email to: westelgin@westelgin.net
    ​An expression of approval for a Municipal service, staff member, program or process
  • ​Suggestion - Please submit by email to: westelgin@westelgin.net
    ​An idea submitted to the Municipality by a citizen with the aim of improving services, programs or processes
  • ​How are we doing? Click here for a Customer Service Satisfaction Survey or here for Accessible Customer Service Feedback Form
     

​Please email all forms to westelgin@westelgin.net
 

Code of Conduct for Members of Council  and Local Boards for the Corporation of The Municipality of West Elgin 

​This Code of Conduct applies to the Mayor, Deputy Mayor and all Members of Council and members of the public appointed to committees and advisory boards.
Code of Conduct Document
Forms

Informal Complaint Procedure

​All forms shall be completed and submitted to the Municipal Clerk, Jana Nethercott, 22413 Hoskins Line, Rodney ON N0L 2C0, 519-785-0560.

Integrity Commissioner

Section 223.3(1) of the Municipal Act authorizes municipality to appoint an Integrity Commissioner who reports to council and who is responsible for performing in an independent manner functions assigned by the municipality with respect to:

  1. the application of the code of conduct for members of council, its local boards and/or their committees
  2. the application of procedures, rules and policies governing the ethical behavior of members of Council, its local boards and/or committees
  3. both of clauses 1 and 2
Mark MacDonald, Independent Resolutions
Phone: 519-670-4517
17 Hummingbird Lane
​St Thomas, ON N5R 6L8
​Email: independentresolutions@gmail.com
website: www.independentresolutions.ca
 

Duties of a Municipal Integrity Commissioner

Municipal Ombudsman

​Section 223.13(1) of the Municipal Act authorizes municipalities to appoint an Ombudsman who reports to council and whose function is to investigate in an independent manner any decision or recommendaiont made or act done or omitted in the course of the administration of the municipality and its local boards. 

Mark MacDonald, Independent Resolutions
Phone: 519-670-4517
17 Hummingbird Lane
​St Thomas, ON N5R 6L8
​Email: independentresolutions@gmail.com
website: www.independentresolutions.ca

Closed Meeting Investigator

Section 239.2(1) of the Municipal Act authorizes municipalities to appoint an investigator who has the function of investigating in an independent manner upon a complaint made to him or her by any person, whether a municipality or a local board has complied with Section 239 of the Municipal Act or a procedure by-law in respect of a meeting or part of a meeting that was closed to the public, and to report on such investigation.

Mark MacDonald, Independent Resolutions
Phone: 519-670-4517
17 Hummingbird Lane
​St Thomas, ON N5R 6L8
​Email: independentresolutions@gmail.com
website: www.independentresolutions.ca

Provincial Ombudsman

​Office of the Ombudsman of Ontario
​Bell Trinty Square
483 Bay Street, 10th Floor, South Tower
​Toronto ON M5G 2C9
Phone: 1-800-263-1830
​Outside Ontario: 416-586-3300
​TTY: 1-866-411-4211
​Email: info@ombudsman.on.ca

Click here to visit the homepage of the Ontario Ombudsman.

Click here to review the Ombudsman's Tips for how complaints should be handled by the Municipality.

 

 

 

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