Drinking Water - Quality Management

 What is a "Quality & Environmental Management System"?
A quality management system consists of a set of policies, procedures and objectives that direct and control an organization with respect to quality.
Why do we need one?
The Ministry of the Environment (MOE) has developed the Municipal Drinking Water Licensing Program, under the Safe Drinking Water Act, 2002 (SDWA) and one part of the Licensing Program was the creation of the Drinking Water Quality Management Standard (DWQMS).

Click the link below to be taken to the annual and quarterly reports provided by Ontario Clean Water Agency regarding the West Elgin Water Distribution System as well the Tri County Water System.

West Elgin Drinking Water System

As part of the municipal licensing program, West Elgin Water Treatment Plant and Distribution System have been accredited as Operating Authorities.

This accreditation is a requirement of the municipal drinking water licensing program.

To be accredited as an operating authority OCWA and West Elgin have implemented a Quality & Enironmental Management System for the Water Treatment Plant and Distribution System.


  • The West Elgin Drinking Water System consists of approximately 180km of water main ranging in size from 50mm (2") to 400mm (16").
  • There is an elevated storage tank in Rodney and a standpipe in West Lorne to maintain pressure in the system.
  • We have 1762 active customers in the water system, that number increases slightly in the spring with seasonal customers turned back on.
  • The Municipality is responsible for the services up to the property line and the meter itself on the premises, the property owner is responsible for the rest.
  • O.C.W.A. (Ontario Clean Water Agency) is the overall responsible operator of the water system and does all water sampling and reporting to all ministries required and to the owner of the system.

 The Operational Plans are available upon request to the Clerk at the municipal office.

Water Reports can be found here

Water Billing Information

Meters Read:        Last two weeks of January, March, May, July, September and November.
Billing:                  Every second Month beginning in February of each year.

Bill Date

Due Date

December 10, 2019

February 10, 2020

April 09, 2020

June 11, 2020

August 12, 2020

October 13, 2020

December 24, 2019

February 25, 2020

April 27, 2020

June 25, 2020

August 26, 2020

October 27, 2020

  Various methods of payments are available – Pre-authorized payment by due date, online banking, telephone banking, payment at your local bank or ATM, by mail, and at the municipal office.  There is also an after hours drop box outside the main door of the office.

New Rates 
Effective June 1, 2019 

Water Consumption Charges:
Monthly Service Charge    $38.11  (two months) 
Consumption Rate             $1.45 per m
Water Station Rate            $2.90 per m3  

Sewage Charges:
Rodney         153% of total water bill
West Lorne   146% of total water bill

Fees and Charges
You can view the full list of Fees and Charges in By-Law 2019-97

Water Administration
Water security deposits - tennants (residential) - $200 (tax exempt)
Water security deposits - tennants (commercial) - $200 or a total of 3 month's average billing (tax exempt)
Water service disconnect - $60 + HST
Water service reconnect - $60 + HST
Attending property fee - $60 + HST
Billing verification - $25 + HST
Account analysis - $25 + HST
Transfer of account - $50 + HST

Water Dispensing Station
Key accounts (per cubic metre) - $2.78 + HST
Security deposit for non-residents and new accounts - $200 (tax exempt)

Water meter installation - materials - Cost + HST
Water meter installation - labour - Current employee rate + HST

Water connection privelege fee (per lot)
3/4 inch - $900 + HST
1 inch - $1200 + HST
1.5 inch - $1500 + HST
2 inch - $2000 + HST
4 inch - $2500 + HST
6 inch - $3000 + HST

Water connection fee - Municipalities
Southweset Middlesex Water Customer within West Elgin Boundaries - As determined by SWM + HST
Dutton Dunwich Water Customer within West Elgin Boundaries - As determined by Dutton Dunwich + HST
Water Bills are sent out bi-monthly.

Backflow Prevention Device Test Report Form

Please fill out the Backflow Prevention Device Test Report Form and submit to the Municipal Office in person or in the afterhours drop box at 22413 Hoskins Line, Rodney ON or submit via email to water@westelgin.net 
Backflow Prevention Test Report Form

West Elgin now offers eBilling.

Have your tax and/or water bills emailed right into your inbox!
Fill out our eBilling subscription form and help us cut down on paper waste.  Remember to check your junk and spam folders in email and add us to your safe list, to ensure you recieve your bill.


For more information, you can contact:

Our water department by calling 519-785-0560 ext. 223
Our Utility Services Manager, Mike Kalita by calling 519-785-0560 ext. 235 or by email at utilities@westelgin.net